The Future of CRM CEC: Intelligent Engagement for Connected Customers Click here: https://qksgroup.com/market-research/market-forecast-crm-customer-engagement-center-crm-cec-2024-2028-worldwide-2196 The biggest challenge that the companies are facing is to deliver a consistent level of service across all departments. And with customers’ growing needs which include immediacy, personalized treatment, and efficiency. This is solved by adopting the CRM Customer Engagement Center platforms that helps businesses to deliver proactive support and offer extra value-added services to meet the overall market changes and customer expectations.